Once your order has been received you will receive an email confirmation with your order number. You can also view your order history under your account on our cart. You will receive confirmation emails once your order has shipped. This confirmation will include the tracking number connected to your shipment. Clicking 'submit' upon checkout means that you have read and agree to our terms & conditions regarding returns and final sales. Please read the terms & conditions attached to the checkout page and also located at the bottom of the invoice that was emailed to you upon checkout. You may also receive shipping notification via email from our shipping carrier as well. If you have further questions about your order, please contact us at hoopsuppliesHQ@gmail.com.
EMAILS ABOUT YOUR ORDER
You will receive confirmation emails about the status of your hoopsupplies.com order. The types of messages you may receive include:
Order confirmation: this email confirms that we have received your order and includes your order number Shipment confirmation: this email contains carrier tracing information Important notices about your order: there are various reasons for these emails (examples: shipment delays, inability to ship to the provided address). Should you receive a notice like this, contact us immediately. 615-955-0565
CANCELING YOUR ORDER
Once you place a order with hoopsupplies.com you will have a 30-minute window to cancel the order via email to
hoopsuppliesHQ@gmail.com. All canceled orders will be charged an 25% processing fee.
After the 30-minute window closes, the order will be firm and ready to be picked, packaged and shipped: NO CHANGES
will be made to the order at this point as processing begins immediately and we strive to ship orders as quickly as possible,