RETURN RULES & RESTRICTIONS
AS OF AUGUST 1, 2018: ALL SALES ARE FINAL. Clicking 'submit' on your order means that you have read and agree to our terms & conditions regarding agreeing to purchase being considered a final sale.
RETURNING INCORRECTLY RECEIVED ITEMS
While we make every effort not to make any mistakes,- because we are human, mistakes can be made. If you have received the incorrect item or have any missing items, you must contact us via email within 48 hours from the day the order was delivered (according to UPS/FEDEX or USPS tracking). DHS will not be held responsible for adjusting any incorrect orders if such notification is not made by writing via email within the above 48-hour time period.
Customer will be responsible for shipping of any such items back to DHS and must include shipping receipt for reimbursement. Once the item has been received, if DHS was responsible for shipping the incorrect item/s, DHS will reimburse the shipping (up to $15 USD) as well as cover the shipping of the correct item/s back to the customer.
IF the items received were correct items as ordered by the customer, DHS will not reimburse shipping costs and customer will be responsible for shipping charges of items received to be sent back. After 7 business days from date of receipt to DHS, if shipping charges have not been paid, items become property of DHS and will not be returned, refunded and/or exchanged.
Please email us BEFORE you order IF you have any questions about this policy. hoopsuppliesHQ@gmail.com
In the case of items damaged during shipment, please contact our Customer Care team at 615-955-0565. We will work with you to replace your item as quickly as possible. Please save all packaging materials in case a claim must be filed and customer must participate in claim investigation performed by shipping company. If a claim must be filed and the customer has not held onto damaged items and packaging materials (or is unwilling to assist in claims investigation process), Discount Hoop Supply will not be held responsible to replace said damaged items.
CANCELING YOUR ORDER
Once you place a order with hoopsupplies.com you will have a 30-minute window to cancel the order via email to hoopsuppliesHQ @ gmail.com. All canceled orders will be charged an 25% processing fee. After the 30-minute window closes, the order will be firm and ready to be picked, packaged and shipped: no changes will be made to the order. Because processing begins immediately and we strive to ship orders as quickly as possible, we cannot cancel/change an order once the 30-minute window has closed.